Material information disclosure
Last updated: May 2026
What is “material information”?
Material information is the set of facts about a property that an average buyer would need in order to make an informed decision before enquiring or making an offer. UK estate agents have a legal duty to disclose this information up front in property listings. Omitting, hiding, or misrepresenting it is an unfair commercial practice.
The legal framework
The duty was first set out in the Consumer Protection from Unfair Trading Regulations 2008 (CPRs), with detailed guidance issued by the National Trading Standards Estate and Letting Agency Team (NTSELAT) in three parts published 2022–2024:
- Part A — price, council tax band, tenure (and, for leasehold, lease length, ground rent and service charges)
- Part B — physical characteristics: property type, bedrooms, bathrooms, EPC rating, heating, utilities, broadband, mobile signal, parking, construction type and floor area
- Part C — non-physical characteristics: building safety, restrictive covenants, rights and easements, flood and erosion risks, planning, accessibility, mining and coalfield activity
On 6 April 2025 the Digital Markets, Competition and Consumers Act 2024 (DMCC Act) came into force and replaced the CPRs. The duty to disclose material information persists under the DMCC Act; enforcement authority transferred to the Competition and Markets Authority (CMA). The NTSELAT Parts A/B/C field structure remains the operative industry checklist while replacement government guidance is finalised (MHCLG consultation October 2025). Penalties for non-compliance include fines up to £300,000 or 10% of global turnover.
How Logica Properties displays it
Every listing on Logica Properties has a Material information section that lists every required Part A/B/C field. Where the agent has supplied data, we display it. Where they have not, we display “Not provided by agent” rather than omitting the field. This explicit disclosure is itself a compliance feature: silence about a material fact is treated as a misleading omission under the DMCC Act 2024, so leaving a field blank is not an option.
Where the data comes from
- Agent self-reported. Most fields are entered by the estate agent through their listing dashboard or imported from their CRM feed.
- EPC register. EPC ratings are sourced from the official EPC register where the agent has supplied the EPC certificate reference.
- Land Registry & HMRC sold prices. Sold-price history is sourced from public Land Registry data.
- Environment Agency & Coal Authority. Flood-risk and mining-risk indicators are aligned to data ranges published by the Environment Agency and the Coal Authority.
What “Not provided by agent” means
It means that the estate agent marketing the property has not supplied this information to Logica Properties. It does not mean the information does not exist or is unfavourable; only that we cannot confirm it. Buyers should request confirmation in writing before exchange of contracts, and should rely on their own conveyancer’s searches for the authoritative position on planning, flood, mining and similar regulatory matters.
Reporting an issue
If you think a listing is missing material information that the agent ought to have supplied, please use the “Report this listing” button on the property page or email enquiries@bournemouthitsolutions.co.uk. We pass complaints to the relevant agent and, where appropriate, to National Trading Standards.